Tailor-Made SAP Consulting

SAP support services from MDP Group help you choose the right SAP support partner, an important decision that can have a significant effect on the success of your SAP environment. When selecting your strategic SAP Support service and potentially broader SAP managed services partner, there are many factors to consider beyond just comparing support services, service levels and prices. Careful consideration should be given to ensure that the best and most appropriate choice is made.

Meet our tailor-made SAP consulting services tailored to your business needs and goals.

Remote and On-site SAP Support Services

Since 2013, we have provided on-site & remote SAP consultancy services to more than 120 companies. We have helped our clients to improve their existing SAP systems, implement new SAP solutions, and optimize their business processes. Our consultants are experienced professionals who are well-versed in the latest SAP technologies. We also provide post-implementation support to ensure that our clients get the most out of their SAP solutions.

Transform Your Business with Our Innovative Solutions for SAP!

We are dedicated to helping our partners achieve their digital transformation goals and unlock the full potential of their businesses. Our solutions, which are developed by the combination of our experience and know-how, work fully integrated with SAP. Our solutions help to optimize and streamline processes, reduce costs, increase efficiency, and improve the performance of your SAP system.

What Does SAP Support Actually Cover?

SAP support spans everything from day-to-day incident resolution to proactive system health checks and long-term roadmap planning. Depending on your landscape, this can include monitoring integration flows in SAP PI/PO, managing custom ABAP developments, and keeping Fiori apps and business processes running smoothly across modules like MII, MES, and AIF.

Our SAP Support Areas

SAP PI/PO Consultancy
SAP Integration Suite
SAP & EDI Integrations
SAP Business Technology Platform
SAP EWM

SAP ABAP
SAP Fiori
SAP AIF
SAP MII
SAP MES

SAP Support: FAQ

What’s the difference between SAP support and SAP consulting?
SAP support typically covers ongoing issue resolution, monitoring, and maintenance of an existing system. SAP consulting covers new implementations, upgrades, and process redesign. Many organizations need both, often from the same partner for continuity.

Can SAP support be delivered remotely?
Yes. MDP Group provides both remote and on-site SAP support depending on the complexity of the issue and your team’s preference, with remote support handling the majority of day-to-day incidents.

How quickly can a support partner respond to a critical SAP issue?
Response times depend on the support agreement in place, but a good support partner should have clear severity-based response targets and escalation paths defined before any incident occurs, not negotiated during one.

Do I need support for both SAP ECC and newer modules like SAP EWM or Fiori?
If your landscape includes both, yes. Legacy and newer modules often depend on each other, so support coverage that only spans one side of your landscape leaves gaps during incidents that touch both.