What is SAP User Experience (UX)?

The rapid pace of digitalization causes companies to need rapidly increasing efficiency, high customer loyalty, and increasing competitiveness and requires them to determine user experience strategies accordingly. SAP User Experience offers companies the ability to manage human-machine interactions, advanced visualizations, and a comprehensive user experience that enables fact-based decision-making. In this article, we have discussed the details of the SAP User Experience offered by SAP.

Definition of SAP User Experience (UX)

SAP User Experience (UX) is a suite of user-centric design tools, services, and processes developed by SAP to help companies create the best possible user experience for their customers and employees. SAP UX focuses on creating user-friendly interfaces that are both visually appealing and easy to use. The purpose of SAP UX is to create intuitive, personalized, and engaging user experiences that increase customer satisfaction, increase productivity, and drive business results. Thus, it allows companies to create applications tailored to their customer's needs and preferences.

Classifying SAP UX Strategies

  • User-Oriented Design

This approach focuses on ensuring that the user experience is at the center of all design decisions. It considers user needs, preferences, and behaviors when designing and building SAP applications.

  • Enterprise-Wide Design Thinking

It encourages design teams to think beyond individual applications and embrace the company as a whole. Designers must consider how their decisions affect the entire organization, not just individual users.

  • Experience-Based Solutions

It focuses on ensuring that the user experience is intuitive, consistent, and efficient. This includes leveraging design best practices to create solutions tailored to the user's context and goals.

  • Result-Based Design

It focuses on creating solutions that address specific business outcomes. It takes into account not only the user experience but also the business needs and goals of the organization.

  • Adaptive Design

This approach focuses on designing solutions that are flexible, scalable, and adaptable to changing business needs. It leverages technologies such as machine learning, artificial intelligence, and cloud computing to create solutions that can quickly adapt and respond to changing user needs.

What are the SAP UX Benefits?

  • It provides an enhanced user experience, allowing users to navigate and interact with the system. Thus, users get quick access to the features and information they need.
  • It enables users to define their tasks faster, providing a more intuitive and user-friendly experience. In this way, costs decrease, and productivity increases.
  • SAP's user experience allows users to collaborate more effectively. This helps to streamline a team's tasks and improve collaboration between departments.
  • It helps reduce the time it takes to find information by making it easier for users to access the system. It also makes it easier for disabled users to access the system.

Next-Generation User Experience with SAP Fiori

SAP Fiori is a tool developed by SAP for companies to implement their UX strategies. In other words, it is based on SAP's user experience strategy and provides a modern user experience for all SAP software.

SAP Fiori applications are available on mobile, desktop, and tablet devices and are designed for use with SAP's business solutions. In this way, it becomes possible to use the platform independently on any device.

In summary, the most important features of the Fiori app are as follows:

  • The platform supports different device types and sizes.
  • Thanks to its role-based structure, users work on applications related to them.
  • Simplifies complex transaction codes. This way, only the necessary fields are found on the screen. Thanks to these features, it has a user-friendly interface.

The Advantages of Developing with SAP Fiori


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